Returns & Exchanges
At Sorella Apothecary, we want you to love your glow; if you are not completely satisfied with your purchase, we accept returns on new or gently used products within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the items in their original packaging to prevent damage during transit and include a copy of your original packing slip.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our apothecary team inspects the returned items, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing